Quality Standards in Customer Service [2016]

Quality Standards in Customer Service [2016]

Quality Standards in Customer Service [2016] is an Intermediate level study on Business, produced by the author, Brad Cleveland. This study is an important base for an individual who needs to sharpen his/her Business skills. It provides you a strong understanding on Business, Business Skills, Marketing, Leadership, Business, Business Skills, Marketing and Leadership.

Free Download - Quality Standards in Customer Service [2016]
Author Brad Cleveland
Publish Date 12/12/2016
Skill Intermediate
Duration 1h 4m
Topic Business
Video Tutorials 15
Last Update N/A

“Customer service” can mean many different things, but there are unifying principles across all customer-facing operations. Whether yours is a contact center, face-to-face retail, social media group handling service issues, or other type of organization, this course provides the practical know-how, real-life examples, and the direction you need to get the most out of your quality initiatives.

Watch and learn how to establish quality standards in customer service, and improve loyalty, revenue, customer satisfaction, and employee engagement. Brad Cleveland divides the lessons into three chapters, covering quality and customer service definitions, quality standards for individuals, and quality standards for the overall organization. Along the way, he shows how to implement a process, measure progress, and effectively coach employees.

Topics include:

  • Recall three sources of input when developing quality standards.
  • Recognize recommended practices used to set quality standards.
  • Summarize three elements to keep in mind when developing standards for individuals.
  • Determine the meaning of calibration.
  • Identify the characteristics that define four aspects of customer service.
  • Identify the most important factor observed in organizations with effective quality standards.

Quality Standards in Customer Service [2016] : Video Lessons

  • Welcome1m 47s
  • What you need to know before watching this course2m 39s
  • Defining quality in customer service5m 1s
  • Customer expectations of service delivery5m 25s
  • Ensuring quality standards count5m 43s
  • Addressing misconceptions3m 58s
  • Effective standards for individuals3m 54s
  • Two types of standards3m 21s
  • Surveys and measurement6m 13s
  • Calibration and coaching4m 40s
  • The customer service process4m 14s
  • Quality standards for the service operation6m 44s
  • Establishing an overall objective5m 33s
  • Secrets to quality service3m 35s
  • Next steps1m 51s

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Please consider buying this course - Quality Standards in Customer Service [2016] directly from the author - Brad Cleveland. This way you could help the author create more great content, also you may get personal help.

The links being shared are only for poor students who really cannot afford to pay. So, if you are capable of paying please do consider it once before trying the free download links.

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