Innovative Customer Service Techniques is an Intermediate level course on Business, created by the creator, Jeff Toister. This course is an absolute base for anyone who needs to get better at his/her Business skills. It gives you a thorough grip on Business, Business Skills, Communication, Marketing, Business, Business Skills, Communication and Marketing.
Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer. Find out how social pressure can affect quality of service, learn what highly motivated customer service employees have in common, and discover ways to encourage people to work together as a team.
Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand.
http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great ...
Categorised in: Business, Business Skills, Communication, Marketing
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