Innovative Customer Service Techniques

Innovative Customer Service Techniques

Innovative Customer Service Techniques is an Intermediate level course on Business, created by the creator, Jeff Toister. This course is an absolute base for anyone who needs to get better at his/her Business skills. It gives you a thorough grip on Business, Business Skills, Communication, Marketing, Business, Business Skills, Communication and Marketing.

Free Download - Innovative Customer Service Techniques
Author Jeff Toister
Publish Date 1/26/2016
Skill Intermediate
Duration 43m 21s
Topic Business
Video Tutorials 15
Last Update 3/17/2020

Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer. Find out how social pressure can affect quality of service, learn what highly motivated customer service employees have in common, and discover ways to encourage people to work together as a team.

Topics include:

  • Identifying the most important need
  • Using positive language
  • Making wait time more bearable
  • Improving powers of observation
  • Overcoming the illusion of speed
  • Reducing the negative impact of multitasking
  • Avoiding directed-attention fatigue

Innovative Customer Service Techniques : Video Lessons

  • Help your team unlock their potential45s
  • What you'll learn from watching this course59s
  • Understanding why customer service is hard2m 8s
  • Identifying the most important need3m 37s
  • Winning the moments of truth3m 49s
  • Making wait time more bearable3m 13s
  • Getting customers to know your name2m 38s
  • Improving your powers of observation3m 28s
  • Overcoming the illusion of speed3m 34s
  • Understanding the consequences of multitasking3m 24s
  • Avoiding directed attention fatigue3m 33s
  • Identifying the secrets of employee motivation3m 19s
  • Increasing teamwork between departments3m 48s
  • Creating positive social pressure4m 1s
  • Resouces to improve your customer service1m 5s

Recommended video tutorials from YouTube.

  • I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
  • Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand.

  • DateTime : 2018-03-05 21:03:21
  • Source : TEDx Talks
  • Iliya Gatsev - Innovative Customer Service Techniques ( Year 2016 )
  • DateTime : 2019-06-05 15:10:12
  • Source : Iliya Gatsev
  • How to give great customer service: The L.A.S.T. method
  • http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great ...

  • DateTime : 2016-10-01 04:42:35
  • Source : Learn English with Emma [engVid]
HELP THE AUTHOR

Please consider buying this course - Innovative Customer Service Techniques directly from the author - Jeff Toister. This way you could help the author create more great content, also you may get personal help.

The links being shared are only for poor students who really cannot afford to pay. So, if you are capable of paying please do consider it once before trying the free download links.

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