Innovative Customer Service Techniques
Innovative Customer Service Techniques is an Intermediate level course on Business, created by the creator, Jeff Toister. This course is an absolute base for anyone who needs to get better at his/her Business skills. It gives you a thorough grip on Business, Business Skills, Communication, Marketing, Business, Business Skills, Communication and Marketing.
Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer. Find out how social pressure can affect quality of service, learn what highly motivated customer service employees have in common, and discover ways to encourage people to work together as a team.
- Identifying the most important need
- Using positive language
- Making wait time more bearable
- Improving powers of observation
- Overcoming the illusion of speed
- Reducing the negative impact of multitasking
- Avoiding directed-attention fatigue