Having Difficult Conversations: A Guide for Managers

Having Difficult Conversations: A Guide for Managers

Having Difficult Conversations: A Guide for Managers is an Intermediate level study on Business, crafted by an expert, Marlene Chism. This study is an important base for a person who needs to excel in his/her Business skills. It gives you a thorough grip on Business, Communication, Management, Business, Communication and Management.

Free Download - Having Difficult Conversations: A Guide for Managers
Author Marlene Chism
Publish Date 2/12/2020
Skill Intermediate
Duration 59m 9s
Topic Business
Video Tutorials 19
Last Update N/A

While inevitable, difficult conversations can be one of the most challenging parts of a manager’s job. Avoiding these conversations can be costly for organizations, resulting in absenteeism, poor performance, turnover, and even litigation. In this course, instructor Marlene Chism walks you through how to minimize emotional upset and conduct challenging conversations to achieve the best outcome for all parties. Marlene outlines four signs that it’s time to have a conversation, and what to do if you’ve waited too long. Learn about how to set the right tone for a productive interaction that can result in an improved relationship, and discover a conversation blueprint that can help make conversations easier and help you stay in control.

Topics include:

  • How to know it’s time for a conversation
  • Dealing with emotions
  • Massive mistakes to avoid
  • Angry emails and online communications
  • Getting distracted and losing control
  • Conversation toolbox
  • Set the expectations from the start
  • Blueprint for difficult conversations
  • Discerning the real issue
  • Radical listening
  • Making tough calls
  • Creating a culture of accountability

Having Difficult Conversations: A Guide for Managers : Video Lessons

  • Leadership skills and mindsets for difficult conversations1m 59s
  • Your conversation style3m 23s
  • Overcome the main barrier to difficult conversations3m 19s
  • How to know it's time for a conversation2m 50s
  • Managing emotions3m 34s
  • How to address avoided issues3m 42s
  • Avoid online communication mistakes3m 43s
  • Stop playing power of attorney2m 57s
  • Stop fixing and rescuing3m 26s
  • Prevent getting distracted and losing control3m 12s
  • Mindsets: Growth versus fixed3m 12s
  • Replace assumptions with curiosity3m 10s
  • Set the expectations from the start3m 1s
  • Mapping out difficult conversations3m 3s
  • Discerning the real issue3m 16s
  • Listen to own the conversation3m 41s
  • Create a fresh start2m 42s
  • Create a culture of accountability2m 58s
  • Making good decisions2m 1s

Recommended video tutorials from YouTube.

  • Tips for Having Difficult Conversations with Employees
  • http://blog.hr360.com/hr-blog/tips-for-having-difficult-conversations-with-employees-video-blog Video Highlights: 00:12 The ability to have difficult conversations, ...

  • DateTime : 2016-02-16 06:31:13
  • Source : HR360Inc
  • Difficult Conversations Made Easy | Joy Baldridge | TEDxUCCI
  • Difficult conversations are hard ? knowing the right words to use to defuse inevitable tensions makes them easier. Words matter more now than ever. Globally ...

  • DateTime : 2018-04-11 19:04:50
  • Source : TEDx Talks
  • Having difficult conversations
  • As a manager or supervisor, being able to talk about sensitive and emotive issues is an important part of the job but it's also one of the toughest. If handled badly ...

  • DateTime : 2012-05-23 13:12:56
  • Source : acasorguk
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