Empathy for Customer Service Professionals

Empathy for Customer Service Professionals

Empathy for Customer Service Professionals is an Beginner level study on Business, written by an expert, Myra Golden. This study is an essential pillar for an individual who needs to excel in his/her Business talent. It gives you a thorough grip on Business, Business Skills, Marketing, Business, Business Skills and Marketing.

Free Download - Empathy for Customer Service Professionals
Author Myra Golden
Publish Date 2/19/2020
Skill Beginner
Duration 20m 34s
Topic Business
Video Tutorials 12
Last Update N/A

Customer service people may answer questions accurately and resolve problems swiftly, but the interaction can still end badly if a customer doesn’t feel positive. Learn about how practicing empathy—building a connection—makes customers feel cared about and creates rapport. Instructor Myra Golden shares three keys to empathy in customer service and reveals how to use empathy to put customers at ease and reduce callbacks. Learn about how to use empathy to your advantage with difficult customers. Plus, if genuine empathy is challenging, Myra shares a formula for conveying empathy even when it doesn’t come naturally.

Topics include:

  • Why empathy in customer service matters
  • Three easy keys to empathy in customer service
  • Building your empathy quotient
  • Applying empathy to your customer support toolkit
  • Using empathy to diffuse anger
  • Using empathy to your advantage in customer support
  • Empathetic phrases for business-to-customer interactions

Empathy for Customer Service Professionals : Video Lessons

  • Customers remember how you make them feel1m 24s
  • Why empathy in customer service is a big deal2m 32s
  • Three keys to empathy in customer service3m 13s
  • If genuine empathy is hard for you, try this2m 28s
  • Would you say that to your grandmother?2m 18s
  • The empathy challenge2m 12s
  • Empathy can be effective in diffusing anger2m 50s
  • Use empathy to your advantage in customer support2m 16s
  • Start, stop, and continue exercise1m 21s

Recommended video tutorials from YouTube.

  • Empathy: The Human Connection to Patient Care
  • Patient care is more than just healing -- it's building a connection that encompasses mind, body and soul. If you could stand in someone else's shoes . . . hear ...

  • DateTime : 2013-02-27 23:35:26
  • Source : Cleveland Clinic
  • Patient Empathy: It Starts with You
  • Work can be hectic, long and chaotic. As health care providers, we all need to stop for a moment and think about how small things can make a big difference in ...

  • DateTime : 2015-07-14 10:37:47
  • Source : Carilion Clinic
  • Bringing Empathy to Healthcare
  • Renown Health President and CEO Tony Slonim, M.D., DrPH, explains the importance of addressing the emotional and spiritual needs of patients, as well as ...

  • DateTime : 2018-06-06 18:30:22
  • Source : Renown Health
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