Customer Service Using AI and Machine Learning
Customer Service Using AI and Machine Learning is an Intermediate level tutorial on Business, crafted by the creator, David Kay. This tutorial is an absolute step for an individual who needs to get better at his/her Business talent. It provides you a strong understanding on Business, Business Skills, Marketing, Business, Business Skills and Marketing.
Artificial intelligence (AI) is changing the way every company does business—and it’s revolutionizing customer service. The ability not only to automate certain tasks, but also to use AI to prequalify and direct the customer service queue is a massive time-saver. This course explores the groundbreaking new solutions powered by this emerging tech. Customer service consultant David Kay reviews tools you can buy off the shelf—such as chatbots and customer interaction analysis—as well as custom-developed applications that can provide more targeted business benefit. He also explains how to effectively plan and deploy AI and machine learning-based solutions. Using these insights, you can help your service organization thrive in the era of the AI revolution.